Refund & Cancellation Policy

01Nature Of Donations

Donations to Udaan Foundation are voluntary charitable contributions, not purchases of goods or services. Once a donation is received, it is directed toward our programs for women and girls.

02Refund Eligibility

We understand that genuine mistakes happen. A refund may be considered in cases such as:

• A duplicate donation caused by a technical or processing error
• A donation made with an incorrect amount due to a clear typing mistake
• An unauthorised transaction reported promptly by the cardholder

03How To Request A Refund

To request a refund, email hello@udaan.foundation within 7 days of the donation. Please include the donor name, donation date, amount and the payment reference number. This helps us verify and process the request quickly.

04Refund Processing

Approved refunds are processed back to the original payment method through Razorpay. Once approved, the amount typically reaches your account within 5 to 10 working days, depending on your bank or card provider.

05Cancellation Of Monthly Giving

If you have set up a monthly recurring donation, you may cancel it at any time. Write to hello@udaan.foundation and we will stop future debits. Cancellation stops upcoming payments but does not automatically refund payments already made.

06Tax Receipt And Refunds

If a refund is issued for a donation, any tax receipt issued for that donation becomes invalid and must not be used for tax deduction. We will inform you if this applies.

07Non Refundable Situations

Refunds will generally not be provided for donations that have already been applied to program activities, where the request is made well beyond the stated window, or where the donation was made knowingly and correctly.

08Contact Us

For any question about a donation, refund or cancellation, please reach us at hello@udaan.foundation or call +91 75998 87777. We aim to respond to every request with care and within a reasonable time.